Refund Policy

Last Updated: September 23, 2026

Thank you for choosing BioBonds.

Please read this Refund Policy carefully before placing an order on BioBonds.shop.

1. Research Use Only Products

Certain products sold through BioBonds.shop are designated “Research Use Only” (RUO).

These products are intended exclusively for legitimate laboratory, scientific, analytical, and research purposes.

They are not intended for human or animal consumption, administration, clinical use, diagnosis, treatment, cure, mitigation, or prevention of any disease or medical condition.

Due to the nature of Research Use Only products, opened or used products are generally not eligible for return or refund.

2. Refund Eligibility

Refund or replacement requests may be considered in the following circumstances:

• You received the wrong product.

• Your order is missing an item.

• The product arrived damaged.

• The product is materially different from the product ordered.

• The product is defective upon arrival.

Please contact us within 7 days of delivery to report an issue.

Your request should include:

• Your order number.

• The email address used for the order.

• A description of the issue.

• Clear photographs or videos of the product and packaging when applicable.

We may request additional information before approving a refund or replacement.

3. Non-Returnable Products

Unless otherwise required by applicable law, the following products are generally not eligible for return or refund:

• Opened products.

• Used products.

• Products that have been altered, contaminated, or damaged after delivery.

• Products that have not been stored according to the applicable storage instructions.

• Products purchased through unauthorized third parties.

• Products returned without prior authorization.

Research Use Only products must generally remain unopened and in their original condition for a return to be considered.

4. Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery.

Please keep the original product, packaging, shipping materials, and shipping label until your claim has been reviewed.

Photos or videos of the damage may be required.

5. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

After reviewing the order, BioBonds may provide a replacement or refund for the affected item.

6. Refund Processing

All refund requests are subject to review and approval by BioBonds.

If your refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Shipping Costs

Original shipping charges are generally non-refundable unless the issue resulted from an error by BioBonds or otherwise requires reimbursement under applicable law.

If a return is approved, return shipping costs may be the responsibility of the customer unless the return is due to an error by BioBonds or applicable law provides otherwise.

8. Order Cancellations

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to request a cancellation.

9. Chargebacks and Payment Disputes

If you experience an issue with an order, please contact BioBonds before initiating a payment dispute or chargeback.

We will make reasonable efforts to resolve legitimate order issues directly with you.

Nothing in this policy limits any rights you may have under applicable law.

10. Contact Us

For refund, return, replacement, or order-related questions, please contact BioBonds through the contact information provided on BioBonds.shop.

When contacting us, please include your order number and the email address associated with your order.

BioBonds reserves the right to update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.